Shawna Steede-Nicholas - GKMS Trinidad
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Shawna Steede-Nicholas

Acting Country Manager

Shawna Steede-Nicholas was appointed Acting Country Manager of GraceKennedy (T&T) Ltd. on June 1, 2025. She is an accomplished strategy and business development professional with over a decade of experience in the financial services industry.

Prior to her current role, she served as Strategy & Business Development Manager at GraceKennedy (T&T) Ltd., where she led strategic planning, performance management, and cross-functional initiatives that drove innovation and operational excellence across remittance, payments, and currency trading services.

Shawna holds a master’s degree in strategic leadership and Innovation (with Distinction) and a First-Class Honours bachelor’s degree in psychology with a minor in Criminology from The University of the West Indies. She is also a Certified Scrum Product Owner and is currently pursuing certifications in FinTech and Financial Modelling.

A recipient of the GKFG Great Leader Award and a graduate of the GraceKennedy Leadership Development Programme, Shawna is passionate about using data-driven insights and collaborative leadership to shape the future of financial services in the Caribbean. She brings a unique combination of analytical rigour, strategic foresight, and people-centred leadership to every initiative she leads.

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To use the Direct to Bank service you have to be a registered D2B customer – registration is a quick and easy one-time activity that takes place online (for existing GKMS Western Union customers) and in-store for new customers.

There are three (3) Phases in the Direct to Bank (D2B) process:

Phase 1: Customer Registration.

New customers must register in-store at any GKMS Western Union. Existing GKMS Western Union customers can register online: Access the GraceKennedy Money Services website using your computer or mobile phone and fill out the required registration details. The online registration website is https://registration.gkmsonline.net.

GKMS customers will have the opportunity to enter demographic and banking information supported by pictorial proof that the information presented for verification is valid and current.

After confirming the validity of their email, customers will be able to access the online portal and navigate through the screens entering the relevant information to process their registration.

Customers are required to provide the following:

  1. Basic Info – Name, DOB.
  2. Employment Info– Place of employment and employment particulars i.e. occupation.
  3. Contact info – Current mailing address, Telephone, Cell numbers.
  4.  Primary Identification Info– National ID, Driver’s Permit or Passport.
  5.  Secondary identification Info– customer will provide a second ID type of the three options stated above.
  6. Security Info– Customer required to provide secret questions and answers to secure their account and future transactions.

  7. Document Upload– All the relevant documents required to process the application is uploaded into the system. The documents have to be verified in a separate phase of the process before the customer is able to access the service.

Phase 2: Customer Verification Process

The verification process consists of actions by GKMS to validate the authenticity of the  information provided at the Registration Stage (uploaded documents+ banking information + Demographic information). This involves matching uploaded details against information available in our internal databases as well as external National ID Verification Systems. You will be contacted by one of our team members when this step is completed.

Phase 3: Start using Direct to Bank!

Once you have been successfully registered you can start receiving Western Union money transfers in your bank account. Follow these quick steps:

  1.  Call our Contact Centre at 623-6000 the next time you are expecting a money transfer to initiate the bank transfer. Calls should be placed as soon as funds are available for collection.
  2. Tell the CSR you are registered for Direct to Bank transfers.
  3. Provide the related Money Transfer Control Number (MTCN).
  4. Enjoy the safety & convenience of having funds transferred directly into your bank account.

GKMS Digital Services

Find out more details about our Digital Registration. How to register, FAQs and more.

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Already Registered? Login now to access your account to use our digital services.

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